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Technology can help us work faster and smarter. It can improve efficiency, provide insights and streamline countless processes. But, it can’t replace the confidence that comes from knowing the person on the other end of the conversation genuinely cares about your success.

Nominations are officially open for the 2026 Plumbing & Mechanical and Supply House Times Top 40 Under 40 Next Gen All-Star competition.

When your inventory system recommends a purchase order tomorrow morning, how confident are you that the assumptions behind that recommendation still reflect today's business — and not last year's?

The latest numbers show that water heater shipments continued to soften in April, reflecting many of the same economic pressures affecting residential construction and remodeling activity. 

As companies begin evaluating budgets and planning for the future, many leaders focus on lead generation and brand awareness. While those initiatives are important, it is equally important to examine what happens after a prospect enters the sales funnel.

In her first editor's note, Hannah Belloli-Oster shares how a carpenter father, a journalism degree, and a few career leaps led her to Supply House Times, and why she's excited to learn alongside the industry she now serves.

The American Supply Association reports nearly 75% of PHCP-PVF companies are experimenting with AI or operational platforms, with 34% in active pilots. Most are measuring success the same way this distributor did: logins, views, completed process steps. None of it tells you whether the recommendations are changing what actually gets ordered.

In a hyper-competitive market, talent poaching happens instantly. Salary matches provide short-term retention, but fail to build long-term loyalty. The true competitive advantage comes from the daily workplace experience.