The plumbing supply industry and our showrooms, as well as many re-distribution businesses, are run ERP systems that are based on the IBM AS/400 or DOS. Both originated in the 1980s. We are an industry that looks to shave pennies to scale and limit our operational invest. We live by “If it ain’t broke, don’t fix it,” and so we have gone for a millennia. But, the possibility of having a knowledgable consultant in our pocket might just change the way we employ computers in all facets of business.

In this article we are going to discuss ladder safety. However, before touching on using ladders themselves, first we must ensure the housekeeping of the area in which the work will be conducted is maintained in adequate form — as with any on-the-job-project.

In writing this column month after month, I recognize that while marketing insights and tips are helpful for many, a handful of folks don’t have the desire (or the time) to join in on their business’ marketing efforts. With this in mind, I wanted to think and “write outside the box” to focus on a topic applicable and relevant to all industry professionals and marketers alike. This topic is CREATIVITY.

While I’m not the first woman to be president of the American Supply Association, I am the first woman with the honor of attending the ASA Women in Industry ELEVATE conference as the ASA president —being the first woman to hold the role since the founding of the group in 2014.

"Our problem is that five out of hundreds of univentilator coils freeze up on a regular basis. They are part of two pipe steam systems with pneumatic control valves and condensate pumps. The F&T traps have been replaced and the coils are grading down to the returns. The traps on some are two feet or so below the coil outlet. The boiler pressure on all buildings runs between 4 psi and 8 psi and the boiler shuts down at night until the coldest room in the building requires heat. If the outside temperature falls below -15 C the boiler stays on pressure. Do you have any ideas on how to solve this problem?"

One thing I love about this industry is how eager and willing most individuals are to recognize peers, partners and co-workers for their outstanding work and commitment to the industry. It is evident every time one of our award stories is deployed, when we publish anniversary stories or even other news items like grand openings. People like, comment and share their congratulations for the companies recognized; it’s my favorite part of posting those types of articles online and on social media.

In the 1980s, homeowners, builders and designers would walk into these new-fangled decorative plumbing showrooms and be wowed by all the sparkle and style. And as pretty as it all looked, these design leaders had no idea exactly what they were looking at. Sure, they saw fancy faucets but they had no idea how to layout, buy and install a “decorative bathroom”. Prior to decorative showrooms all that was only handled by the plumber. Who was going to help them navigate this new world.

For many, the term “hot work” might conjure up an image of a vast mill, where molten ore is ever present in vats, being poured into casting molds amidst a shower of sparks and extreme radiant heat. Or perhaps one imagines a metal worker operating a plasma table cutting thick sheets of steel like a hot knife through butter. While these are definitely both examples of hot work, the term covers a much wider array of activities performed in varied work environments.

Advocacy is one of the pillars of the American Supply Association. When the association was founded more than 50 years ago, the need to advocate on behalf of the industry as a whole with a unified voice was paramount and the need remains today.

My first job in this business was to be a truck driver for an AC/Refrigeration wholesaler on Long Island. I didn’t have a car at the time, so I walked a mile to the branch and loaded a box truck, which I then drove 30 miles east to the branch where I would spend my days. Once there, I unloaded the transfer stock, reloaded for the local deliveries, and then drove off to learn about life.