Articles by Hank Darlington

How can you run your business if you don't know how you're doing?

November 17, 2016

My single biggest concern and frustration in this industry has been and continues to be poor business-management habits.

Inside the ROHL acquisition

This prompted me to ask Lou Rohl, CEO of ROHL, a few questions concerning the acquisition.

Hank Darlington

October 25, 2016

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On Friday, Aug. 19, I received a call from my good friend, Ken Rohl, who shared that ROHL was being acquired by Fortune Brands.

How to deliver great customer service

But, just what does “exceptional customer service” and “exceptional customer experiences” really mean?

Hank Darlington

September 29, 2016

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The secret to delivering exceptional customer service to the folks coming through your showroom doors.

The 5 things you need to know to be the best at your showroom business

Managers and employees get so darned busy in the day-to-day happenings that good back-and-forth communication doesn’t get done.

Hank Darlington

August 31, 2016

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If you want to ensure your most important asset (your employees) is the very best, there are five things you must do.

A positive attitude equals more sales

You, and only you, have the complete ability to control your attitude.

Hank Darlington

July 26, 2016

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The dictionary defines attitude as: A manner of thinking, feeling or behaving that reflects a state of mind or disposition; and a position of the body or manner of carrying oneself.

Human resources management

The common term today is human-resource management (HRM or simply HR).

Hank Darlington

June 23, 2016

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I learned a long time ago there are three main parts of operating a successful business.

Boost profits with add-on sales

Would you buy a smartphone without a protective case?

Hank Darlington

May 12, 2016

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Don’t short-change your bottom line, your commission check and your customer.

DPHA has a lot to offer

One of the major advantages of the new group was that membership was open to all segments (dealers, wholesalers, manufacturers and manufacturers reps).

Hank Darlington

April 21, 2016

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In 1986 the Decorative Plumbing andHardwareCouncil was started as a division of the National Kitchen and Bath Association.