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Home » Authors » Hank Darlington

Articles by Hank Darlington

Hank Darlington

How can you run your business if you don't know how you're doing?

Darlington
Hank Darlington
November 17, 2016
No Comments

My single biggest concern and frustration in this industry has been and continues to be poor business-management habits.


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Hank Darlington

Inside the ROHL acquisition

This prompted me to ask Lou Rohl, CEO of ROHL, a few questions concerning the acquisition.
Darlington
Hank Darlington
October 25, 2016
No Comments

On Friday, Aug. 19, I received a call from my good friend, Ken Rohl, who shared that ROHL was being acquired by Fortune Brands.


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Hank Darlington

How to deliver great customer service

But, just what does “exceptional customer service” and “exceptional customer experiences” really mean?
Darlington
Hank Darlington
September 29, 2016
2 Comments

The secret to delivering exceptional customer service to the folks coming through your showroom doors.


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Hank Darlington

The 5 things you need to know to be the best at your showroom business

Managers and employees get so darned busy in the day-to-day happenings that good back-and-forth communication doesn’t get done.
Darlington
Hank Darlington
August 31, 2016
No Comments
If you want to ensure your most important asset (your employees) is the very best, there are five things you must do.
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Hank Darlington

A positive attitude equals more sales

You, and only you, have the complete ability to control your attitude.
Darlington
Hank Darlington
July 26, 2016
No Comments

The dictionary defines attitude as: A manner of thinking, feeling or behaving that reflects a state of mind or disposition; and a position of the body or manner of carrying oneself.


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Hank Darlington

Human resources management

The common term today is human-resource management (HRM or simply HR).
Darlington
Hank Darlington
June 23, 2016
No Comments
I learned a long time ago there are three main parts of operating a successful business.
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Hank Darlington

Boost profits with add-on sales

Would you buy a smartphone without a protective case?
Darlington
Hank Darlington
May 12, 2016
No Comments

Don’t short-change your bottom line, your commission check and your customer.


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Hank Darlington

DPHA has a lot to offer

One of the major advantages of the new group was that membership was open to all segments (dealers, wholesalers, manufacturers and manufacturers reps).
Darlington
Hank Darlington
April 21, 2016
No Comments

In 1986 the Decorative Plumbing andHardwareCouncil was started as a division of the National Kitchen and Bath Association.


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Hank Darlington

Distributor showrooms

The future of bath and kitchen showrooms.
Darlington
Hank Darlington
March 18, 2016
One Comment

Hank Darlington interviews several owners of large plumbing distributor businesses. 


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Inside bath and kitchen showroom Studio 41

The company features top brands in plumbing fixtures, kitchen and bathroom cabinetry and decorative hardware.
Darlington
Hank Darlington
February 12, 2016
No Comments

Studio 41 has 12 showrooms in the Chicago metropolitan area — three of which are Kohler Signature showrooms.


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