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Home » Authors » Hank Darlington

Articles by Hank Darlington

Supply House Times Bath Topic

Designer Bath and Salem Plumbing pack a great one-two punch

Darlington
Hank Darlington
October 1, 2012
No Comments
Tag team champions. This month we catch up with another unique and special decorative plumbing and hardware showroom.
Read More

Showrooming and the Internet

Embracing technology will help strengthen your business.
Darlington
Hank Darlington
September 1, 2012
2 Comments
I, like you, have had a great concern on how the Internet is changing the way decorative plumbing and hardware showrooms do business.
Read More

Best Plumbing Tile & Stone has forged its own path to success

Bucking the trends with Best Plumbing Tile & Stone.
Darlington
Hank Darlington
August 1, 2012
No Comments
Since I sold my showroom business in 1995, I have had the unique pleasure of working with dozens of wonderful plumbing wholesalers; some of the very largest and a number of smaller ones, as well.
Read More

The first 20 minutes

Be prepared when that new customer walks through the door.
Darlington
Hank Darlington
July 1, 2012
No Comments
The first 20 minutes with a client, especially a new client, is probably the most important time you can spend with them. There are lots of things that should happen in that first face-to-face time with the client.
Read More

Tools of the future

Technology integration at the forefront of Michael Werner's KBIS speech.
Darlington
Hank Darlington
June 1, 2012
No Comments
Wow! I just finished reading, watching and then trying to digest the state of the industry address that Michael Werner, president and CEO of Globe Union Group, gave at KBIS 2012 in Chicago. I later followed that up with an interview with Michael via Skype.
Read More

The importance of teaching selling skills

Closing the sale is critical in a showroom operation.
Darlington
Hank Darlington
May 1, 2012
No Comments

The fact that I’m sitting here in swim trunks and a T-shirt at our home in Baja, Mexico may make you think that I don’t have a very busy day in front of me. Well, you’re wrong. This article will take three or four hours to write and edit. Then I have to do six to eight miles in my kayak since I’m getting ready to do a 130-mile, eight-day kayak trip down the beautiful Sea of Cortez.


Read More

A century of success

Keidel Supply's investment in showroom operations pays off in a big way.
Darlington
Hank Darlington
April 1, 2012
No Comments
From time to time, I’m asked to write about an outstanding showroom operation. I love doing these in-depth articles.
Read More

A time to give, say thanks

Recognizing the efforts of others can go a long way in life.
Darlington
Hank Darlington
March 1, 2012
No Comments
I keep a file folder labeled “article ideas.” After writing an abundance of articles, I have to be careful not to be too redundant, although you know I do have some favorite topics! My writing style has always been to be less formal and more personal.
Read More

A few forms can reap big benefits

Gathering the proper information will increase sales, productivity, efficiency and morale.
Darlington
Hank Darlington
February 1, 2012
One Comment
I’ve been reluctant to write on this subject because, quite frankly, I really don’t like a lot of “forms.” However, when I reflected on how much they helped my business become more professional and proficient, and how they’ve helped dozens of my consulting clients, I decided to plunge ahead.
Read More

Would I want to buy from you?

Darlington
Hank Darlington
January 1, 2012
No Comments
Make your client’s shopping experience the very best you possibly can.
Read More
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