Articles by Hank Darlington

Whatever the reasons might be, bad days are a part of life.

How broad is your customer base?

Twice in the past week I have witnessed a confrontation between a customer and a stores salesperson.

I always have prided myself on being a pretty good time manager.

Every once in a while we all come upon an outstanding customer-service experience.

In my last article I covered five important points that RWS learned from its survey of almost 1,800 consumers of durable goods.

Being an independent retailer/wholesaler of durable goods today is not for the faint of heart.

Western Nevada Supply further bolsters its unrelenting commitment to the customer with the opening of its new Inspire showroom.

Omnichannel today is cross-channel being done well.

Omnichannel is a multichannel approach to sales and marketing that seeks to provide the customer with a seamless shopping experience.