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Home » Authors » Hank Darlington

Articles by Hank Darlington

Hank Darlington

How to make a bad day better

Darlington
Hank Darlington
September 28, 2017
One Comment

Whatever the reasons might be, bad days are a part of life.


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Hank Darlington

Your showroom needs a broad base

Darlington
Hank Darlington
August 24, 2017
No Comments

How broad is your customer base?


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Hank Darlington

Handling upset customers

Darlington
Hank Darlington
July 20, 2017
No Comments

Twice in the past week I have witnessed a confrontation between a customer and a stores salesperson.


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Hank Darlington

Time-management tips

Darlington
Hank Darlington
June 16, 2017
One Comment

I always have prided myself on being a pretty good time manager.


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Hank Darlington

How's your showroom team?

Darlington
Hank Darlington
May 18, 2017
No Comments

Every once in a while we all come upon an outstanding customer-service experience.


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Hank Darlington

Keeping retail customers, Part 2

Darlington
Hank Darlington
April 27, 2017
No Comments

In my last article I covered five important points that RWS learned from its survey of almost 1,800 consumers of durable goods.


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Hank Darlington

Keeping customers in the digital age

Darlington
Hank Darlington
March 27, 2017
No Comments

Being an independent retailer/wholesaler of durable goods today is not for the faint of heart.


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Western Nevada Supply opens new Inspire showroom

Western Nevada Supply opens new Inspire showroom

Home of the Blue Team.
Darlington
Hank Darlington
February 13, 2017
No Comments

Western Nevada Supply further bolsters its unrelenting commitment to the customer with the opening of its new Inspire showroom.


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Hank Darlington

Bringing your business into the future, Part 2

Darlington
Hank Darlington
January 26, 2017
No Comments

Omnichannel today is cross-channel being done well.


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Hank Darlington

Bring your business into the future

Darlington
Hank Darlington
December 23, 2016
No Comments

Omnichannel is a multichannel approach to sales and marketing that seeks to provide the customer with a seamless shopping experience.


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