Tom Noon, principal of ASA business intelligence partner Industry Insights, will use the recently released 2020 ASA Operating Performance Report (OPR) to identify profit-improvement opportunities for surviving these trying times.

While the entire industry is feeling the impact of the COVID-19 pandemic, contractors, plumbers and other service professionals must continue to keep up with technology changes and government-mandated orders, all while practicing new safety precautions to protect themselves and the homeowner. 

For any distributor or manufacturer, it’s a relatively simple equation that hasn’t changed for centuries: effective training, good processes and quality products equal a satisfied customer (and a thriving business). 

The American Supply Association recently released its 2020 Cross-Industry & Compensation Report (using data collected from 2019). 

As I have previously emphasized, my No. 1 goal as 2020 ASA president is to drive ASA programs deeper into our member organizations so our members and their employees can “get in the game!”