Analysis of 5,063 customer responses from 10 MEP distributors confirms what many suspected but few have quantified — customer experience has become the primary differentiator in wholesale distribution. Companies prioritizing experience demonstrate higher retention rates, greater wallet share, and reduced cost-to-serve.
Members of The American Supply Association are optimistic about eCommerce growth in 2024, as highlighted by the 2024 State of eCommerce Study in collaboration with the Distribution Strategy Group.
