For commission-side reps, what once seemed like a simple process – reps sell product to distributor, manufacturer ships product to distributor, rep gets commission on invoiced product via sales reporting – has, these days, become quite the labyrinth of accounting processes and procedures. The main confusion driver in this labyrinth is often DC-to-branch, branch-to-branch, or DC-to-contractor transfers that flow across state lines or rep territory boundaries.
Customer Relationship Management systems are often sold as a technology decision. In reality, CRM success or failure has far more to do with people, processes, and organizational readiness than with software features.
ASA members stayed busy in 2025, taking full advantage of ASA University’s tools and training to boost employee performance and drive profitability across their businesses. This year also marked a return to some familiar training trends, with members gravitating back toward foundational product knowledge.
Incentive programs such as the federal Inflation Reduction Act tax credits and expanding state-level rebate structures have increased interest among building owners, engineers, and facility managers, nudging contractors to evaluate heat pump solutions more seriously.
Water conservation in commercial and multifamily buildings has traditionally been seen as an engineering or ownership issue, focused on codes and sustainability. However, with rising water costs, aging infrastructure, and complex systems, conservation now also emphasizes system performance, risk reduction, and operational intelligence, engaging plumbing distributors in the discussion.
Emerging leaders are motivated but often struggle to understand what senior leaders want before assuming more responsibility. In plumbing distribution, credibility is crucial; senior leaders prioritize those who execute well, communicate clearly, and make sound decisions under pressure.
AI is helping women streamline complex or time-consuming tasks, such as preparing commercial quotations, entering sales orders, managing email and calendars, and organizing large volumes of product information. It is also becoming part of daily life, supporting everything from cooking and budgeting to travel planning and quick problem solving.
Wholesale distribution has always operated on relatively thin margins. Public benchmarks typically place gross margins anywhere from the high single digits to the low-30% range depending on product mix, with net margins often falling between 3% and 10%. In plumbing and PVF, those margins vary even more dramatically by category — with commodity products leaving far less room for error than engineered or value-added offerings.
The NKBA's 2025 Kitchen & Bath Market Outlook predicts the U.S. market will reach $235 billion, with growth in repair and remodeling despite slower new construction. Homeowners see kitchens and baths as valuable investments, especially with professional help.
AHR Expo 2026 made it clear that hybrid systems are no longer an emerging idea; they are the answer to the ongoing balancing act of meeting decarbonization goals while remaining realistic about the grid's capacity for electrification. Manufacturers emphasized systems that combine electric technologies, gas-fired equipment, and advanced controls.