For more than 80 years, A. O. Smith has been a leading global innovator of water heating solutions.

Equipment Controls Company, an ASA manufacturer member based out of Norcross, Georgia, was ready to take training to the next level.

Everyone knows at least one person who can’t be away from their phone — even when behind the wheel.

Late last year, LIXIL made headlines when it announced the acquisition of Basco, a U.S.-based shower door manufacturing company. The acquisition represents an important step in LIXIL’s growth strategy in the Americas region, the company said. Recently at the Kitchen & Bath Industry Show, Plumbing & Mechanical Chief Editor Nicole Krawcke had a chance to sit down with Trey Northrup, leader of LIXIL Americas, to discuss the company’s outlook following the acquisition, the current labor shortage, and the pitfalls of sanitation access and LIXIL’s LPP program, a global initiative aimed at tackling America’s sanitation challenges through public and private sector partnerships.

Respondents to ASA’s monthly sales report reported a median sales increase of 1.7% for March 2023 vs. 2022. This represents the lowest this figure has been since February 2021. Year-to-date sales through March 2023 were up 8.9% vs. 2022.

The plumbing supply industry and our showrooms, as well as many re-distribution businesses, are run ERP systems that are based on the IBM AS/400 or DOS. Both originated in the 1980s. We are an industry that looks to shave pennies to scale and limit our operational invest. We live by “If it ain’t broke, don’t fix it,” and so we have gone for a millennia. But, the possibility of having a knowledgable consultant in our pocket might just change the way we employ computers in all facets of business.

In this article we are going to discuss ladder safety. However, before touching on using ladders themselves, first we must ensure the housekeeping of the area in which the work will be conducted is maintained in adequate form — as with any on-the-job-project.

We have all heard of Google and likely search it daily for many things…but are you using it to attract and maintain business? If your customers can’t find you online, they may wind up taking their business elsewhere. Today’s customer realizes that time is money and e-commerce trumps phoning in orders. Separately, if potential customers don’t know you exist, or can’t easily contact you, then growing your business becomes considerably harder. One of the top reasons people get frustrated with a brand is when they are unable to locate a phone number or email to get in touch.

In writing this column month after month, I recognize that while marketing insights and tips are helpful for many, a handful of folks don’t have the desire (or the time) to join in on their business’ marketing efforts. With this in mind, I wanted to think and “write outside the box” to focus on a topic applicable and relevant to all industry professionals and marketers alike. This topic is CREATIVITY.

While I’m not the first woman to be president of the American Supply Association, I am the first woman with the honor of attending the ASA Women in Industry ELEVATE conference as the ASA president —being the first woman to hold the role since the founding of the group in 2014.