Items Tagged with 'customer service'

The HVAC parts and equipment supplier was opened in January by president/owner Conner Leahr. The company encompasses 12,000 square feet at 3111 Kitty Hawk Road.

The Digitization & Customer Intelligence webpage provides a clear, accessible path for distributors and manufacturers looking to better understand CRM adoption, ERP integration considerations, and emerging technologies that support stronger customer relationships.

You don’t have to wait for the phone to ring. Even when your shelves are turning fast and trucks are rolling nonstop, there’s untapped gold in your existing relationships. Distributors can reach out to accounts that haven’t ordered in a while or offer proactive inventory planning for contractors gearing up for year-end projects.

The award highlights the company’s continued focus on responsiveness, problem-solving, and delivering personalized customer experiences through a culture of accountability and care.

"Aging in place" allows individuals to remain in their homes as they grow older, rather than relocating to assisted living facilities. This concept presents a chance for designers to create safe and welcoming spaces that cater to clients' needs, regardless of their budget.

Distributors are enhancing services to meet contractor needs, with innovations like text ordering, quick deliveries, and specialized training, fostering strong relationships and driving mutual success in a competitive market.

Is your website meeting the needs of your market and team? It should be an extension of your brand, reminding customers why they trust you and offering frictionless support.

What, pray tell, does training have to do with customer loyalty? Building your own personal knowledge base gives you an edge over your competition because you are positioned to give far better customer service.

T&S Brass and Bronze Works promoted Susan Albright, Nancy White and Maria Facchin in order to support ongoing growth and cement T&S’ leadership role around the globe.

A brand is only as strong as its customer service. For manufacturers in the HVAC industry, optimizing customer service means providing value and support at numerous levels — distributor, contractor and end user. Fortunately, the correct investment in one will serve all.