A brand is only as strong as its customer service. For manufacturers in the HVAC industry, optimizing customer service means providing value and support at numerous levels — distributor, contractor and end user. Fortunately, the correct investment in one will serve all.

Independent reps are the professional eyes and ears in the field for their manufacturers.

DDI System’s eCommerce Pro is a flexible eCommerce platform completely connected to Inform ERP, supporting a leading-edge experience for both B2B and B2C retail shoppers, the company explains.

If there is a poster child for the opportunity the PHCP-PVF industry presents for individuals, Winsupply’s Rob Ferguson would have to be a finalist to be cast in that role.

At the time Stavridis was the commander of U.S. Southern Command (SouthComm) headquartered in Miami with responsibility for planning, operations and security cooperation for Central and South America, and the Caribbean. Areas of focus at the time included narco-terrorism, 21st century gangs, drug trafficking, money laundering and mass migration.

From a classic HVAC article to the Premier 150 list of wholesalers, these are the 10 most-read stories on www.supplyht.com.

This year’s theme was Cultivating Your Success.

PVF distributors up 8.9%.

Distributor also opens new showroom in New Jersey.

DDI System is a finalist in the 2017 ISSA Innovation Award program with Inform Engage.