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Join Industry Insights Senior Vice President Greg Manns, CPA, as he reviews benchmarked findings for a variety of top-tier key performance indicators for PHCP-PVF distributors. 

Kohler Co., founded in 1873, has forged a legacy of creating industry-transforming innovations for kitchen and bath spaces, energy resiliency products, luxury hospitality experiences and major championship golf over the past 150 years.

I have been on the road, and it seems that showrooms not solely focused on the ultra-high-end market have experienced a decline in business. Generally, I am hearing statements like, "We are busy but down by 10% to 15%."

Housekeeping is as crucial in the workplace as it is at home, especially when it comes to operating in a safe environment. Effective safety management in a warehouse or any workplace goes beyond mere policies and procedures; it encompasses every aspect of the work environment, including safety housekeeping.

The demand for extended service agreement (ESA) products continues to grow and this growth is fueled by both contractors and homeowners. Homeowners have been conditioned to be offered some sort of extended warranty product on just about anything they buy, from appliances to phones and just about anything else.

During this last quarter, I have had the opportunity to be part of an aggressive development project related to revisions to existing Product Category Rules (PCRs) for the following plumbing fixtures: electronic bidet seats, residential toilets, commercial lavatory faucets, commercial toilets, and commercial urinals.

This is the question I asked the contractors: Can you name a manufacturer that you think is close to perfect in all that they do? And if so, what makes them that way? What might they do better?

There are endless resources on the internet to learn about digital marketing. Just a quick Google search will give you lists of best practices and tools. The challenge is taking this information and applying it to your specific company.

Whether we are manufacturers, reps, distributors or contractors, our industry has quietly been performing essential work for centuries. How do we double down on bringing the best people to the best companies in the best industry?

Wilkinson Supply started out as a six-person operation selling plumbing supplies throughout the Triangle area of North Carolina. Bill Wilkinson, the company’s founder, established a commitment to a customer-first mentality fueled by hard work and dedication. This commitment has carried Wilkinson Supply to growth for nearly 60 years.