A brand is only as strong as its customer service. For manufacturers in the HVAC industry, optimizing customer service means providing value and support at numerous levels — distributor, contractor and end user. Fortunately, the correct investment in one will serve all.
He assumes the role from Douglas Brossman who, after seven years as president and CEO, will retain his role as chief executive officer. Drew will begin his new role on April 29 at Burnham Holdings’ annual meeting.