Water Processing product knowledge for employees in residential markets.

The ProductPro program is the industry’s only comprehensive product knowledge training program, covering subjects that run from basic PHCP/Industrial PVF knowledge to intermediate and advanced courses on industrial valves and fixtures & faucets. The Specialty Series of courses provides in-depth study to the profitable and growing residential market for water processing products.

The five courses include:



Domestic Water Heaters

An overview that includes definitions of common industry terms, descriptions of the three major types of water heaters and information on similarities and differences in water heaters.

Employees who complete this course will:

  • Recognize and use basic terms related to common residential water heaters.
  • Discuss the specifications for different types of water heaters.
  • Understand which type of water heater is best for a given installation or application.


  • Domestic Water Well Pumps©

    An overview of pump fundamentals and the sizing and selection of pumps and storage tanks. It reviews the basic types of water wells, basic principles of pump operation and describes the major types of pumps.

    Employees who complete this course will:

  • Describe the various types of domestic water wells, how they work, where they can be used and the conditions for their installation.
  • Understand the basic procedures in sizing a pump from the point of view of lift, capacity and discharge pressure requirements.
  • Discuss pressure storage tanks and accessories for a pump and water system.
  • Talk intelligently with other water systems professionals, using the correct terms when discussing wells and pumps.
  • Interpret manufacturers’ literature and give customers knowledge-based recommendations.


  • Sump, Sewage and Effluent Pumps©

    A detailed study on the common types of sump, sewage and effluent pumps by providing definitions of common industry terms and descriptions of the major types of pumps.

    Employees who complete this course will:

  • Recognize and use basic terms related to sump, sewage and effluent pumps.
  • Discuss different types of sump, sewage and effluent pumps.
  • Read specifications for copper tube and fittings.
  • Understand the basics of how these pumps work.
  • Help customers choose which pump is best for their needs.


  • Residential Hydronic Heating Systems©

    An in-depth overview of the operation and components of small hydronic heating systems. It is not intended to provide the kind of complex, technical data, which would enable an employee to plan or install hydronic systems.

    Employees who complete this course will:

  • Correctly use basic terminology common in the hydronic heating industry.
  • Describe the basic operation of a residential/small commercial hot water comfort heating system.
  • Read manufacturers’ rating charts for components of residential hot water comfort heating systems.
  • Help customers choose the components needed for a residential hydronic heating system.


  • Residential Water Processing©

    This unique program is specific to common water problems and the techniques used to solve them. Detailed descriptions of the major technologies involved, provides the knowledge needed to effectively serve customers buying water-conditioning equipment. The course provides basic information only and does not prepare employees to diagnose complex water problems.

    Employees who complete this course will:

  • Describe, in basic terms, how common water treatment technologies work.
  • Describe some of the common residential water problems.
  • Use terminology needed to correctly discuss the treatment of common residential water system problems.


  • All five courses are available in book format ($59 for ASA members, $79 for non-members) or can be taken online at www.asa.net ($49 for ASA members, $59 for non-members). 

      All ProductPro courses include a basic instruction book with short quizzes, which students can self-correct, a final exam (graded by the ASA Education Foundation) and a certificate of completion for those earning a passing grade.

      For more information on ProductPro, or guidance on how you can implement a training program at your company, please contact Paul Martin at 312-464-0090 ext. 204 or pfmartin@asa.net.