For any distributor or manufacturer, it’s a relatively simple equation that hasn’t changed for centuries: effective training, good processes and quality products equal a satisfied customer (and a thriving business). But as current events have shown us, the unexpected can quickly add variables to that equation. Now more than ever, it’s clear that when it comes to creating a satisfied customer and a satisfactory bottom line, “the tools of the trade” refer to more than just the people and equipment you have in your corner.
These days, PHCP and PVF distributors and manufacturers need an edge — that’s why the American Supply Association exists. But to take it one step further, ASA’s partnership with Savings4Members exists to sharpen that edge. By partnering with ASA and hundreds of groups like it, Savings4Members has built a cooperative network entirely focused on connecting members with powerful scale, cost-cutting benefits, and a full team to help ASA members take advantage.
Recently, ASA talked to Veronica Pratt, account relationship manager at Savings4Members, to learn how members can cut costs without cutting corners by making the most of every tool available, including their membership.
WHAT UPDATES HAS SAVINGS4MEMBERS MADE TO MAKE CUTTING BUSINESS COSTS EVEN EASIER?
VP: Honestly, we’ve changed a lot — and there’s even more to come. For the past year, we’ve been focused on making it faster and easier for members to take full advantage of their benefits. The biggest upgrade ASA members will notice right away is our completely overhauled member dashboard. In this one location, members can activate the discounts they have access to, check the status of programs they’re already enrolled in, and get in touch with Savings Experts by phone, email or live chat.
HOW SHOULD A MEMBER GET STARTED WITH THEIR DISCOUNTS?
VP: Members can call 844-346-3746 and talk to a Savings Expert immediately, they can chat with someone via the chat option on our website, or they can access their Savings dashboard online 24/7 at myS4M.com/americansupply.
In addition to monthly email updates on new, updated or recommended perks, our Savings Experts will also check in from time to time to see how we can help. Every member should know, our team is your team. And we’ve grown our Savings team in the last year to ensure there’s always someone available to help you make the most of membership. A large part of that also means ensuring they’re all awesome people who are happy to help make the process painless.
ARE THERE CERTAIN TYPES OF MEMBERS THAT SHOULD BE USING YOUR SERVICE?
VP: Your ASA benefits can make an impact whether you’re a large company or small and family-owned. With more than 20-plus cost-cutting opportunities, there really is something for everyone.
For some members, that means saving money on everyday expenses such as office supplies and uniforms. For others, it’s cheaper fuel for company vehicles. But one benefit I encourage every member to start with is credit card processing, and the reason is pretty simple. Because of our close partnership with CardConnect AIP, every member can know with complete certainty that they’re getting the best possible rate. Getting started with that is really easy, too. All a member needs is a copy of their most recent processing statement. Last year, the average member saved more than $7,000 in processing fees — so these can really add up.
WHAT COMMON MISCONCEPTIONS PREVENT SOME MEMBERS FROM TAKING ADVANTAGE?
VP: We hear all the time that members don’t have time to look into their benefits or that they already have the lowest offering. What’s great about our service is we have a team here to do the legwork for each of them.
Another common misconception we hear from members is about their vehicles. ASA members have access to some incredible fuel discounts for fleets. Often, we hear, “I don’t have a fleet — just a few trucks.” But that’s more than enough to qualify and you can get a nice discount on every single drop of gas.
To access your Savings4Members dashboard, visit myS4M.com/americansupply.