T&S Brass and Bronze Works promoted Susan Albright, Nancy White and Maria Facchin in order to support ongoing growth and cement T&S’ leadership role around the globe.

A brand is only as strong as its customer service. For manufacturers in the HVAC industry, optimizing customer service means providing value and support at numerous levels — distributor, contractor and end user. Fortunately, the correct investment in one will serve all.

Investments in forward-thinking programs and technologies at forefront for this important part of the PHCP-PVF supply chain.

I have a bit of a reputation (well-earned, I might add) of being a stickler for superior customer service.

Listening is one of the simplest secrets of great customer service.

In the age of e-commerce, let's do it right.

Take the time to be helpful. Just take the time.

Have you ever heard about the guy in Anchorage, Alaska, who took a set of tires to Nordstrom and asked for his money back?
 

Focus of ASA Showroom Council Event at KBIS

Birmingham, Alabama-based kitchen-and-bath master distributor continues to grow as new West Coast facility appears on the horizon.