Articles by Kelly Faloon

Changing the way salespeople get paid in the 21st century.

Today's customers are more inclined to use electronic contacts rather than more traditional methods, yet only 36% of these customers are satisfied with their Internet purchasing experiences.

ASA's Center for Advancing Technology held another in its series of Electronic Commerce Blue Ribbon Summits and covered topics such as the economics of e-commerce, extensible markup language, and e-commerce exchanges.

Heating & Cooling Distributors and Northern Radiant Floors not only design floor-heating systems, they also train contractors on proper installation.

Johnstone Supply is in the final stages of a plan to link al 250 independently owned stores via the Internet.

Wolff Bros.' salespeople are well equipped for the job.

Wolff Bros. makes the distribution function more efficient through technology.

BuildPoint launched a new online catalog that allows contractors to purchase job materials online.

Reinventing NHRAW was the main topic discussed at its annual convention in New Orleans. NHRAW's 2000 President James McNeil presented the members with the concepts of vision engineering and market center distribution.

Growth of the heating and cooling industry depends on a steady economy and a hot summer.