Master distributors focus on customers Mike Miazga February 20, 2019 Investments in forward-thinking programs and technologies at forefront for this important part of the PHCP-PVF supply chain.Read More
Mike Miazga: Is your company excellent? Mike Miazga February 12, 2019 I have a bit of a reputation (well-earned, I might add) of being a stickler for superior customer service.Read More
Hank Darlington: 9 paths to great customer service Hank Darlington September 27, 2018 Listening is one of the simplest secrets of great customer service. Read More
How to bring customers back to brick-and-mortar showrooms Ben Alliker July 25, 2018 In the age of e-commerce, let's do it right.Read More
Dan Holohan: Your work ethic and customer service Dan Holohan July 24, 2018 Take the time to be helpful. Just take the time. Read More
What makes your company different? Tell me a story. June 25, 2018 Have you ever heard about the guy in Anchorage, Alaska, who took a set of tires to Nordstrom and asked for his money back? Read More
ASA Showroom Council: Make customers your most powerful weapon March 26, 2018 Focus of ASA Showroom Council Event at KBIS Read More
Bath and kitchen master distributor continues to grow The Distribution Point delights its customers. Mike Miazga February 15, 2018 Birmingham, Alabama-based kitchen-and-bath master distributor continues to grow as new West Coast facility appears on the horizon.Read More
Supply House Times Profile: NIBCO’s Steve Malm and Ashley Martin NIBCO continues to over-deliver to its customers. Mike Miazga January 11, 2018 Indiana-based valve, fittings and flow-controls product manufacturer is in the midst of a major expansion.Read More
Handling upset customers Hank Darlington July 20, 2017 Twice in the past week I have witnessed a confrontation between a customer and a stores salesperson. Read More