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Home » customer service

Articles Tagged with ''customer service''

customers are increasing their expectations of the company regarding digital content and web capabilities.

Master distributors focus on customers

Mike Miazga
February 20, 2019

Investments in forward-thinking programs and technologies at forefront for this important part of the PHCP-PVF supply chain.


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Mike Miazga is the Group Editorial Director for BNP Media’s Plumbing Group.

Mike Miazga: Is your company excellent?

Mike Miazga
February 12, 2019

I have a bit of a reputation (well-earned, I might add) of being a stickler for superior customer service.


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Hank Darlington

Hank Darlington: 9 paths to great customer service

Hank Darlington
September 27, 2018

Listening is one of the simplest secrets of great customer service.


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The lure of online suppliers

How to bring customers back to brick-and-mortar showrooms

Ben Alliker
July 25, 2018

In the age of e-commerce, let's do it right.


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Dan Holohan: Your work ethic and customer service

Dan Holohan
July 24, 2018

Take the time to be helpful. Just take the time.


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We need to also remember that ultimately we still are people doing business with people, even in the B2B world.

What makes your company different? Tell me a story.

June 25, 2018

Have you ever heard about the guy in Anchorage, Alaska, who took a set of tires to Nordstrom and asked for his money back?
 


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Focus of ASA Showroom Council Event at KBIS

ASA Showroom Council: Make customers your most powerful weapon

March 26, 2018

Focus of ASA Showroom Council Event at KBIS


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TDP’S executive team

Bath and kitchen master distributor continues to grow

The Distribution Point delights its customers.
Mike Miazga
February 15, 2018

Birmingham, Alabama-based kitchen-and-bath master distributor continues to grow as new West Coast facility appears on the horizon.


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NIBCO President and COO Steve Malm (right) with Senior Vice President of Wholesale Sales Ashley Martin

Supply House Times Profile: NIBCO’s Steve Malm and Ashley Martin

NIBCO continues to over-deliver to its customers.
Mike Miazga
January 11, 2018

Indiana-based valve, fittings and flow-controls product manufacturer is in the midst of a major expansion.


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Hank Darlington

Handling upset customers

Hank Darlington
July 20, 2017

Twice in the past week I have witnessed a confrontation between a customer and a stores salesperson.


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