ASA Showroom Council: Make customers your most powerful weapon March 26, 2018 Focus of ASA Showroom Council Event at KBIS Read More
Bath and kitchen master distributor continues to grow The Distribution Point delights its customers. Mike Miazga February 15, 2018 Birmingham, Alabama-based kitchen-and-bath master distributor continues to grow as new West Coast facility appears on the horizon.Read More
Supply House Times Profile: NIBCO’s Steve Malm and Ashley Martin NIBCO continues to over-deliver to its customers. Mike Miazga January 11, 2018 Indiana-based valve, fittings and flow-controls product manufacturer is in the midst of a major expansion.Read More
Handling upset customers Hank Darlington July 20, 2017 Twice in the past week I have witnessed a confrontation between a customer and a stores salesperson. Read More
2017 Supply House Times Manufacturers Rep of the Year: Bongard Corp. All in at Bongard Corp. Mike Miazga June 13, 2017 Succession planning, strategic acquisitions and a commitment to its staff helps Midwest-based Bongard Corp. take customer service to the next level.Read More
How's your showroom team? Hank Darlington May 18, 2017 Every once in a while we all come upon an outstanding customer-service experience.Read More
Moen receives award October 30, 2016 Moen received the 2016 Stevie Award for Contact Center of the Year. Read More
Southern Pipe & Supply helps flood victims Mike Miazga September 29, 2016 Company's Family for Family Fund helps Southern Pipe family members in time of need.Read More
California Faucets wins DPHA “Best Customer Service” award November 11, 2014 The award was presented at last week’s Annual Conference in Florida.Read More
New dimensions in Manufacturer-Distributor relationships—Part 2 Scott Benfield September 25, 2014 In Part 1, we reviewed how distributors have extended their reach into the value chain to develop solutions across manufacturers. Read More