2017 Supply House Times Manufacturers Rep of the Year: Bongard Corp. All in at Bongard Corp. Mike Miazga June 13, 2017 Succession planning, strategic acquisitions and a commitment to its staff helps Midwest-based Bongard Corp. take customer service to the next level.Read More
How's your showroom team? Hank Darlington May 18, 2017 Every once in a while we all come upon an outstanding customer-service experience.Read More
Moen receives award October 30, 2016 Moen received the 2016 Stevie Award for Contact Center of the Year. Read More
Southern Pipe & Supply helps flood victims Mike Miazga September 29, 2016 Company's Family for Family Fund helps Southern Pipe family members in time of need.Read More
California Faucets wins DPHA “Best Customer Service” award November 11, 2014 The award was presented at last week’s Annual Conference in Florida.Read More
New dimensions in Manufacturer-Distributor relationships—Part 2 Scott Benfield September 25, 2014 In Part 1, we reviewed how distributors have extended their reach into the value chain to develop solutions across manufacturers. Read More
New dimensions in Manufacturer-Distributor relationships—Part 1 Most of these relationships have frayed and left many dysfunctional. Scott Benfield August 25, 2014 In our past installment, we reviewed the current state of manufacturer-distributor relationships. Read More
Sales prospecting always is in style Long shelf life. Bruce Webster July 11, 2014 So, how do we find new customers? Read More
Thermasol announces it will no longer sell its products on the Internet ThermaSol institutes a zero Internet sales policy, reinforces authorized brick-and-mortar business model. June 23, 2014 Effective June 30, 2014, ThermaSol will no longer have its products sold on the Internet.Read More
Service speaks volumes at Kolson Customers are king at New York-based master distributor Kolson. Mike Miazga February 11, 2014 In this high-tech, hustle-and-bustle day and age, a phone call to businesses in many walks of life likely will include dealing with some form of nonhuman interaction.Read More