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Home » customer service

Articles Tagged with ''customer service''

2017 Supply House Times Manufacturers Representative of the Year

2017 Supply House Times Manufacturers Rep of the Year: Bongard Corp.

All in at Bongard Corp.
Mike Miazga
June 13, 2017

Succession planning, strategic acquisitions and a commitment to its staff helps Midwest-based Bongard Corp. take customer service to the next level.


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Hank Darlington

How's your showroom team?

Hank Darlington
May 18, 2017

Every once in a while we all come upon an outstanding customer-service experience.


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Moen receives award

October 30, 2016

Moen received the 2016 Stevie Award for Contact Center of the Year.


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Southern Pipe & Supply helps flood victims

Southern Pipe & Supply helps flood victims

Mike Miazga
September 29, 2016

Company's Family for Family Fund helps Southern Pipe family members in time of need.

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California Faucets wins DPHA “Best Customer Service” award

November 11, 2014

The award was presented at last week’s Annual Conference in Florida.


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New dimensions in Manufacturer-Distributor relationships—Part 2

Scott Benfield
September 25, 2014

In Part 1, we reviewed how distributors have extended their reach into the value chain to develop solutions across manufacturers.   


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New dimensions in Manufacturer-Distributor relationships—Part 1

Most of these relationships have frayed and left many dysfunctional.
Scott Benfield
August 25, 2014

In our past installment, we reviewed the current state of manufacturer-distributor relationships.  


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Sales prospecting always is in style

Long shelf life.
Bruce Webster
July 11, 2014

So, how do we find new customers?


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Thermasol announces it will no longer sell its products on the Internet

ThermaSol institutes a zero Internet sales policy, reinforces authorized brick-and-mortar business model.
June 23, 2014

Effective June 30, 2014, ThermaSol will no longer have its products sold on the Internet.


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Service speaks volumes at Kolson

Customers are king at New York-based master distributor Kolson.
Mike Miazga
February 11, 2014

In this high-tech, hustle-and-bustle day and age, a phone call to businesses in many walks of life likely will include dealing with some form of nonhuman interaction.


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