Digital revenue penetration tiers show concentrated distribution patterns and progression across three measurement periods. Firms achieving more than 10% e-commerce revenue increased from 28% in 2023 to 33% in 2024 and 41% in 2025, representing a 13 percentage point gain over two years. The more than 20% tier grew from 13% to 19% and stabilized, while the more than 30% tier progressed from 8% to 10% before declining to 7% in 2025.
At the American Supply Association's recent LEAD retreat, the need to transfer industry knowledge from retiring veterans to the next generation was highlighted as a critical issue in the PHCP-PVF sector. To address this, ASA's Business Intelligence Unit has commissioned a survey among its members, in line with the objectives of its Operational Excellence and Embracing the Future councils.
It's critically important for all of us to see ourselves as industry stewards. We are an essential industry for the future of our nation. We are necessary even though we might not always see ourselves that way.
A recent American Supply Association report finds that nearly 75% of companies are experimenting with AI, with 38% exploring use cases, 34% piloting tools, and 19% implementing AI for operations like data forecasting and process automation, reflecting a shift towards technology to meet rising demands.
The Digitization & Customer Intelligence webpage provides a clear, accessible path for distributors and manufacturers looking to better understand CRM adoption, ERP integration considerations, and emerging technologies that support stronger customer relationships.
Looking back at this past year, I want to leave you with a few notes about some of the ASA events I thought were extra special for me and also some other things that make ASA so special as our industry’s only national trade association.
Attracting women is only half the battle, retaining them is also a challenge. Many women leave the trades not because of the work itself, but because of a lack of support or growth opportunities.
Nearly three in four ASA members say their companies are already experimenting with AI, while 38 percent report they are exploring use cases, while 34 percent are piloting one or more AI tools.
Faith, stewardship, and a people-first leadership style have shaped Miller’s 45-year career at Eastern. As he prepares to serve as the American Supply Association’s 2026 president, he aims to bring that spirit to the PHCP-PVF community by encouraging members, promoting smart technology adoption, and building a stronger future together.
The American Supply Association (ASA) is set to transform the plumbing, heating, cooling, and PVF industries with its Product Data Standard (PDS), launching on July 1, 2025. This initiative aims to standardize product information across the supply chain, streamlining communication from manufacturer to distributor to end user. Say goodbye to inconsistent data and hello to a new era of efficiency and clarity.