In this high-tech, hustle-and-bustle day and age, a phone call to businesses in many walks of life likely will include dealing with some form of nonhuman interaction.
At Great Neck, N.Y., master distributor Kolson, voicemail is a foreign term. That’s because voicemail doesn’t exist at this Long Island-based company. When a customer calls Kolson’s main showroom location, receptionist Wendy McPhatter is on the other end of the line to greet them. If a Kolson employee is with a customer or out of the office, McPhatter takes a message by hand and delivers it to the employee as opposed to putting the customer into a voicemail system.