Whenever we took our Scouts on a High Adventure Trip, we would get together to discuss the day’s adventure and apply roses or thorns (pain points) to comments regarding what each of us felt were good or bad moments. Thorns were scarce. I thought it might be useful to seek out several mechanical contractors and ask for their critique of wholesalers as well as a look back over the pandemic challenges they dealt with.
Ryan Barnett, owner/estimator/manager, F. W. Behler, York, PA.