When was the last time a client came up and informed you that they would never work with your showroom again because their bathroom design did not turn out as they had envisioned? Was it your showroom's fault that the tile clashed with the floor, the lighting did not properly accent the space and the client’s in-laws did not like the kitchen faucet? Maybe never?
Now, when was the last time a client wanted to remove your head from your shoulders because your delivery truck was late, you ordered something incorrectly or a product that you were holding for months in your warehouse arrived scratched for the job?