Aligning cultures is one critical aspect that makes a rep agency work seamlessly and successfully with manufacturer partners. Synergy among team members, genuine care for each other and unwavering commitment customers are just a few of the characteristics that partners of 50-year-old Bethany, Connecticut-based Cooper New England Sales say makes the agency a stand-out partner.
“Cooper New England Sales was one of the first agencies Liberty Pumps partnered with,” says Liberty Pumps’ President and CEO Robyn Brookhart. “They’re an amazing agency that we owe much of our success in their territory to. Gary Cooper was instrumental in setting the foundation for their values, work ethic and passion for customer service. I remember the years when Scott and Gary worked closely together and I think having that close family connection has a part to play in how the company has evolved. There continues to be a synergy among the Cooper New England Sales team and ours – an alignment of our cultures and the ways we’re committed to our customers. All the folks at Cooper New England Sales are a delight to work with. They work hard and are caring, genuine and have ‘reppin’ in their blood.”