According to a recent McKinsey report, more than 90% of B2B companies have shifted to a virtual or hybridized sales model due to COVID-19. Though dramatic, this shift reveals an emerging trend away from face-to-face sales.
The use of inside sales has helped companies cut sales costs by 40-90% while increasing revenues. But without proper support, inside sales reps can become overwhelmed because they have to manage lots of customers they’ve never met in person and have to keep up with massive product catalogs.