A brand is only as strong as its customer service. For manufacturers in the HVAC industry, optimizing customer service means providing value and support at numerous levels — distributor, contractor and end user. Fortunately, the correct investment in one will serve all.
Fujitsu General America hosted its first Technical Service Advisors Conference in late 2018 at The Borgata in Atlantic City, New Jersey. The event, themed “Building Our Team,” was held to strengthen manufacturer-distributor relationships and empower in-field technical support staff.