RSS
How to deliver great customer service
But, just what does “exceptional customer service” and “exceptional customer experiences” really mean?
Read More
Columnists
Is oil the ultimate indicator for industrial PVF distributors?
Oil has been elevated to the status of stock market indicator.
Read More
The lure of online suppliers
Why some contractors buy some or most of their stuff from online suppliers these days.
Read More
PHCP distributor Robertson Supply champions balance
Idaho-based Robertson Supply is an example of a company that has found its groove when it comes to making decisions and implementing procedures.
Read More
Navigating the negotiation
By definition, negotiation means “to confer with another so as to arrive at the settlement of some matter.”
Read More
ASA Washington update: Every vote counts
Four years ago during the 2012 elections, almost one in four eligible voters did not vote.
Read More
Is your PHCP-PVF distribution company prepared for injuries?
To determine which kit is appropriate for your work environment, it is important to understand what injuries have occurred, and more importantly, which injuries could occur.
Read More
For PHCP salespeople, time management is key
When was the last time you had a conversation that sounded like this?
Read More
Air-to-air system problems can be traced to poor or improper air distribution
Why is understanding the air side so important?
Read More
Smithfield Supply debuts plumbing training center
“Everything in this industry changes so fast,” he says. “It’s tough for a salesperson to keep up on it, let alone a contractor.”
Read More