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Derailing common misconceptions about the refrigeration process.

Give your employees lots of opportunities to learn and practice the skills, techniques and behaviors you want them to develop.

Kudos to HARDI - and to ASA - for putting progress ahead of tradition.

I hope that all owners and managers of showrooms would agree with me that their most important asset is people.

Please indulge me while I tell you of my proudest moment on the golf course.

Toxic molds are a major source of concern among many people in North America today.

It's time the wholesaler started calling the shots.

The phaseout of CFCs could have been avoided in our industry if recovery became mandatory.

The education programming at the last two annual meetings of the Association of Industry Manufacturers' Representatives was the best I've ever witnessed for a group with a modest budget. An explanation is in order for the equivocations in that last sentence.

It happens over and over, everywhere you look in this industry.