Articles Tagged with ''technology and operations''

National accounts distributor replaces fragmented, manual processes with end-to-end automation.

ServiceTitan users who subscribe to Bluon for Business can now directly access Bluon’s AI support and parts and equipment database without leaving their FSM platform.

 The expanded capabilities empower teams across Sales, Customer Service, Accounting, Purchasing, and Receiving to save time and get customers what they need sooner, leading to greater customer loyalty and sales at any scale.

During beta testing, F.W. Webb customers praised the app’s ease of use and time-saving features. They highlighted the ability to switch locations and view product availability by store as standout features. Customers also appreciated the option to register for training events at their nearest F.W. Webb store right in the app.

Cybersecurity is a shared responsibility across every department — from warehouse to accounting to the front counter. A phishing link clicked in one branch can disrupt dozens of locations. The good news is that building resilience doesn’t require massive budgets — just leadership commitment and steady improvement.

Koch has nearly two decades of experience in this role, most recently with Ferguson Enterprises. 

Winsupply is rolling out this program after a successful implementation in Denver. 

These integrations align with Epicor’s AI-driven ERP vision, helping manufacturers eliminate friction in procurement, fulfillment and compliance.

In this new role, Kerns hopes to use new technologies and practices to ensure the best experience for both customers and employees. 

Proton.ai has launched Pronto, a conversational AI assistant that helps distribution sales reps save time and boost productivity by automating routine tasks like pulling customer data, drafting follow-ups and checking inventory.