Time-management tips Hank Darlington June 16, 2017 I always have prided myself on being a pretty good time manager.Read More
Seven steps to hire the best Dr. Michael Mercer May 24, 2017 Recommendation: Focus on hiring applicants you rate excellent on all seven steps. Read More
How's your showroom team? Hank Darlington May 18, 2017 Every once in a while we all come upon an outstanding customer-service experience.Read More
Mediocrity is dead Dirk Beveridge April 28, 2017 This is an excerpt from a new essay from Dirk’s “The Innovation Imperative Essay Series.” Read More
Keeping retail customers, Part 2 Hank Darlington April 27, 2017 In my last article I covered five important points that RWS learned from its survey of almost 1,800 consumers of durable goods.Read More
What makes a branch profitable? Bruce Merrifield April 27, 2017 A monster distribution chain CEO asked for ideas to include in a regression analysis.Read More
The next generation of leaders April 25, 2017 So much of the recent focus has been on finding the next generation of the workforce. Read More
Alumni advice Dan Holohan March 28, 2017 Our daughter, Colleen, is the executive director of an AmeriCorps program called the Massachusetts Promise Fellowship. Read More
Keeping customers in the digital age Hank Darlington March 27, 2017 Being an independent retailer/wholesaler of durable goods today is not for the faint of heart. Read More
