I Train…Do You?
NAME: Larry Stoddard
TITLE: President, Standard Products Division (SPD)
COMPANY: Mueller Industries, Inc.
YEARS IN INDUSTRY: 27 Years
SIZE OF COMPANY (sales): $2.5 Billion +
PRODUCT: PVC/ABS Pipe & Fittings, Linesets, Malleables, Import Products, Steel Pipe, Nipples, Copper Tube & Fittings.
NUMBER OF EMPLOYEES: 4,700
WHO IN OUR COMPANY IS TRAINED?: Trainee Program, Customer Service Representatives, Sales & Marketing, Manufacturing.
IS TRAINING A REQUIREMENT FOR EMPLOYEES?: Yes
#1 BENEFIT OF TRAINING: Aids in helping our employees perform better for our customers.
I REALIZED TRAINING WORKS WHEN: I had the satisfaction of watching a newly trained employee solve a customer problem that he/she was previously unable to accomplish.
BEST COMMENT HEARD FROM AN EMPLOYEE ABOUT TRAINING: “I feel capable and empowered to do my job properly.”
ASAEF TRAINING PROGRAMS USED: The ProductPro® series, we use for Sales and Service new hires.
FAVORITE ASAEF TRAINING PROGRAM: Essentials of Profitable PHCP Distribution
FAVORITE BUSINESS QUOTE: “If you keep doing the same thing and expect different results- that is the definition of insanity.”