The meeting brought owners face-to-face with trainers and HR managers, where they shared thoughts and strategic vision of training within their companies through a panel discussion and Q&A session with participants. The intimate setting provided the group of 24 individuals valuable information as presented by panelists Joel Becker, President, Torrington Supply Company in Waterbury, Connecticut;Don Maloney, President, Coburn Supply Company in Beaumont, Texas;Jeff New, President of Mid-City Supply Co in Elkhart, Indiana; and Joe Poehling, President, First Supply in LaCrosse, Wisconsin.
In addition, the leaders expounded on the following:
Training sends a message of excellence to customers, and shows the company's
commitment to employees. In addition, it shows employment candidates that the
company is committed to a quality staff.
Training helps in error reduction, improves productivity and keeps the customer
Training rounds out the entire scope of the company business – when an employee
says "thank you - now it makes sense" - this improves the quality and
efficiency of the workforce and a company’s ROI.
- Training provides employee confidence, which translates into better customer service. Profits follow.
Comments from those in attendance highlight the value of the ASA Training Council program:
"Oh wow - I am once again filled to the brim with training ideas, suggestions and take-a ways for my company. This opportunity to share best practices and lessons learned is invaluable."
"This is the first time real life examples were integrated into a program I attended."
"It was an amazing experience to hear the top leaders of our industry share how important training is to the success of their companies. The roundtables and networking discussions provided me with several ideas that I can implement immediately at my company."
The ASA Training Council is a professional peer networking group open to any individual involved with training at an ASA member wholesaler or manufacturer. The next council meeting will be held in Louisville, Kentucky August 11 - 12, 2009 and will be devoted to topics relating to “training the trainer.”
For more information on this or any of ASA’s other Professional Peer Networking Councils (Showroom Managers, Warehouse & Operations, CFOs), please contact Ruth Mitchell, ASA at 312-464-0090 ext. 210 firstname.lastname@example.org.