Mechanical Pipe & Supply has grown its business into a multi-million dollar operation in seven years with a customer service philosophy.
"We just say yes, then we hang up and spring into action," says Phil Cannady, owner and president of Mechanical Pipe & Supply (pictured above). "That day we had two trucks in Atlanta. We called and got a bolt, nut and screw manufacturer to stay open," he recalls. The wholesaler arranged for another truck to pick up additional materials by 5 p.m. Cannady loaded the gasket materials in his own vehicle and delivered them to the site. Bobby Marlin, industrial sales manager at MPS, who had recently purchased a new car, left it in a distributor's parking lot so he could rent a truck and drive the pipe to the plant. Cannady sat with the plant manager and together they planned the construction inventory. By 12:30 a.m., within 10 to 12 hours of the original phone call, Mechanical Pipe & Supply had dispatched three trucks that delivered the necessary material. Mission accomplished!