Only charities can get away with slipshod service.
My favorite charity can be exasperating to deal with, though. Last spring cleaning turned up a bunch of clothes that no longer fit along with usable household items that had fallen out of favor. So we scheduled a pickup by the Army, and a comedy of errors ensued. It was supposed to be a Saturday pickup, and I ended up staying home on a glorious spring day awaiting the Army truck. When it didn't arrive by mid-afternoon, I called their office and was informed they made no weekend pickups. The following Monday we came home to find a card advising us that an Army driver had come by that day only to find nobody home.