SAMPLE JOB DESCRIPTIONS - INSIDE SALES/CUSTOMER SERVICE REPRESENTATIVE

These samples are designed to show the typical format for a job description and are not designed to represent a specific job. All job descriptions should be customized to your company's specifications. All samples are on the attached CD.

INSIDE SALES/CUSTOMER SERVICE REPRESENTATIVE

The inside sales representative will work cooperatively with outside sales and other members of the distribution team to grow existing customers, create new customers and meet or exceed monthly sales quotas at the appropriate gross margin while increasing customer satisfaction.

Job duties:

Generate new and repeat sales by providing product and technical information in a timely manner

Determine customer requirements and expectations in order to recommend specific products and solutions

Recommend alternate products based on cost, availability or specifications

Present price, credit and terms in accordance with standard procedures and customers' profitability profiles

Accurately process customer transactions such as orders, quotes or returns

Provide accurate information regarding availability of in-stock items

Obtain accurate information from vendors relating to shipment dates and expected date of delivery

Proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability

Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items

Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction

Monitor scheduled shipment dates to ensure timely delivery and expedite as needed

Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaint

Fill requests for catalogs, information or samples

Remain current on consumer preferences, changes in local codes and product developments by attending sales meetings, vendor training and trade shows, or reading trade journals

Setup and maintain customer files

Identify trends in customer satisfaction or dissatisfaction

Manage time effectively, meet personal goals and work effectively with other members of the distribution team

Communicate to the purchasing department unexpected increases or decreases in demand for products

Assist in scheduled physical inventory counts

Maintain proficiency in using personal computer, data entry terminal and other common office equipment and software

Follow company policies and procedures

Present a professional image at all times to customers and vendors

Perform other duties as assigned.