In an effort the help distributor members better understand the needs and adapt to evolving expectations of contractor customers, the American Supply Association’s D.NEXT Lab team at the University of Illinois Urbana-Champaign conducted research focused on contractor purchasing habits, ordering and receiving preferences at distributors, big-box retailers and online. The full detailed report is available for ASA members here.
One positive, standout finding is that contractors report they conduct 89% of their business with distributors. This leaves a mere 8% of their business at big-box stores and 3% of business to online retailers.