On a recent episode of the American Supply Association’s Town Hall Interview Series, ASA Vice President of Sales and Membership Mike Miazga interviewed Mechanical Contractors Association of America CEO Tim Brink. Brink answered questions submitted by ASA members, talking about issues of prime importance throughout the PHCP-PVF supply chain, including how MCAA is best helping its members during the pandemic, changing customer expectations with mechanical contractors, talk of e-commerce solutions driving purchasing solutions, the current labor situation as well as his predictions for 2021. ASA’s Town Hall Interview Series is an exclusive benefit for ASA members and is being shared with BNP Media’s Plumbing Group brands Plumbing & Mechanical and Supply House Times, the official publication of ASA.
TB: I think it’s just like with the evolution of email, texting and the cellphone. With more project staff working at home, customers are expecting even more today than they did before; around the clock availability to the contractors that they’ve hired. So that’s putting extra pressure on the members to respond to customers and change the way they’re doing business.