ASA’s Emerging Leaders division is hosting a free webinar with author and keynote speaker Jeff Havens on Thursday, May 21 at 2 p.m. (Eastern), 1 p.m. (Central).

This “Decoding Your Customers: Perfecting the Customer Experience in 4 Simple Steps” presentation will provide attendees with a comprehensive, straightforward and entertaining explanation for how to win hearts and minds like never before.

Havens' webinar takes a vastly different approach on the subject, concentrating on the human behaviors that have brought the customer experience to where it is today. Jeff will provide four simple realities that provide a clear vision for how to move forward.

Sneak-peek video from Jeff: 

Registration link: