In the October Supply House Times, you wrote about pet peeves (Dan Holohan’s column “Your customers’ pet peeves”). I have my own — when I send my wife for parts and she is mistreated. I needed a part so I called the supplier. Yes, it is in stock. Wife is shopping in the vicinity, so I called her to stop and get part.
Wife: My husband asked me to pick up part 123XYZ.
Steve (counterman): It isn’t in stock.
Wife: My husband just called and talked to Steve. Steve said it is in stock.
Steve: Nobody named Steve works here.
Carl (down the counter): Steve, don’t do that.
Steve: Sorry. Just kidding. I’ll go look.
Steve: Here it is.
Wife: Let’s look in the box and see that it is the right part.
Steve: We don’t need to look. It says right here on the box.
Wife: I know, but last time we got this part, the wrong part was in the box.
Wife: These numbers don’t match.
Steve: Sure they do.
Bystander: No they don’t.
Steve: It must be a cross (pause).
Carl: They don’t cross.
Steve: Well, the number on the box matches. What do you expect me to do? Look in every box until I find the right part?
Wife: Never mind (walks out).