One of my favorite vacation stories is a trip my wife and I went on to the Florida Keys right after the birth of our daughter.

Over the last decade I have lost count of the amount of guest speakers I have listened to at the many meetings and conventions I have attended.

Addison, Illinois-based pipe fitting manufacturer Billco Corp., has some neat history behind it.

I must admit I’m but a mere dabbler in this Amazon thing. I’ll order things here and there, almost always using my wife’s Prime account, which I’m fairly sure Amazon is now losing money on due to its frequent, hard use.

Our industry is built on relationships.

As I am writing this aboard a Southwest Airlines plane, I am concluding a 10^th week in a row where I have traveled to at least one industry event.

Bob Carnevale had a way with words.

The old message from some allegedly distressed person in a far-flung country asking you to wire them a sum of cash to get them out of trouble. Or the one where they found some long-lost dough that has my name written on it, but first I have to send them my bank-account information.

Identity theft seems like it’s everywhere these days.

I have a bit of a reputation (well-earned, I might add) of being a stickler for superior customer service.