Hank Darlington

Recently an ex-employee of ours called crying, saying the showroom she worked for didn’t appreciate her.

Empower employees to make fast decisions that render great customer service.

I grew into managerial roles with two large distributors and then when I owned my own showroom business.

Your responsibility as the owner/manager of higher-end showrooms is to teach your sales consultants to sell up!

Time management has been an ongoing challenge for many of us for a long time.

In talking with several of the manufacturers reps, I was surprised by how much their job descriptions have changed in the past 10 years.

We are rapidly advancing in to a world where every aspect of a shopping journey will be instant.

In addition to the growth of wholesaler showrooms, a lot of independently-owned showrooms were opening up all across our fruited plains.

I love this industry — both the wholesale and the showroom side.

Your showroom’s most important asset is its people.