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A letter of intent (LOI) is an essential step in the merger and acquisition (M&A) process, yet its exact purpose and content might be widely unknown.

This month, we continue our series on “Continuous Improvement.” Working with the concepts I introduced in the prior two columns, I am now turning to a practical, monthly process that I use to keep my company and my teams pushing forward. So far, the series has been more conceptual than workable, and it’s important to turn those ideals into a practical blueprint for creating change in your organization.

I asked the many contractors who post regularly on The Wall at HeatingHelp.com to tell me what they like (and don’t like) about the counter people at their suppliers. Here’s some of what they had to say. I hope you find it to be good food for thought.

I was, I’m sure, not even in the minds of my someday-to-be parents, but I’ve spent a lot of time in that decade of the Great Depression nonetheless. I like to think of them as teenagers as they wondered what was to be. They truly were the Greatest Generation.

It was clear after attending the ELEVATE conference that connecting women professionals who are building strong careers in the PHCP and PVF industry is enormously valuable.  And having a robust women’s group is something that ASA is already leveraging as we look to attract more women to our teams.

This content will always be “buy reps for reps” and complement other key initiatives coming together to strengthen our AIM/R Rep Network.

ASA has seen that firsthand with the popularity of what we call our best practices roundtable sessions. These usually hour-long sessions, where ASA members share their boots-on-the-ground experiences, gained original traction with our Emerging Leaders group and its annual EMERGE conference.

Millennials aren’t the only generation that endure less than gleaming stereotypes. Gen Xer’s — age 42-57 — are often called the “Day Care Generation,” “The Latchkey Generation,” or “The Forgotten Generation."

As a leader in your organization, you must be purposeful in your words, behaviors and attitude in meetings, emails, and day-to-day interactions if you want those actions to promote a culture of Continuous Improvement.  Let’s start with what not to do.

During my 2022 travels, I have noticed one combined practice that both delights and concerns me. Many salespeople and trade professionals have consciously sped up their product selection process by condensing the sales/selection process.