This month, we continue our series on “Continuous Improvement.” Working with the concepts I introduced in the prior two columns, I am now turning to a practical, monthly process that I use to keep my company and my teams pushing forward. So far, the series has been more conceptual than workable, and it’s important to turn those ideals into a practical blueprint for creating change in your organization.
I asked the many contractors who post regularly on The Wall at HeatingHelp.com to tell me what they like (and don’t like) about the counter people at their suppliers. Here’s some of what they had to say. I hope you find it to be good food for thought.
I was, I’m sure, not even in the minds of my someday-to-be parents, but I’ve spent a lot of time in that decade of the Great Depression nonetheless. I like to think of them as teenagers as they wondered what was to be. They truly were the Greatest Generation.
As a leader in your organization, you must be purposeful in your words, behaviors and attitude in meetings, emails, and day-to-day interactions if you want those actions to promote a culture of Continuous Improvement. Let’s start with what not to do.
Some companies have a small-business, family-like culture. Some companies have data, analytics and resources like that of a corporate entity. And some companies have both.
Improvement is rarely something that’s done in leaps and bounds or fits and starts. Improvement must be a continuous, everyday process. It’s something that you have your eye on every day.
I asked some friends in the industry, who work in cities, how they manage to do what they do, what with the traffic, lack of parking and high-stressed inhabitants. What they had to say made me shiver.
Beckett Corporation, a manufacturer of HVAC condensate management solutions, released its new line of medium condensate removal pumps, the BK17 and BK22 series.