A.O. Smith Water Products Co. promoted Roy Wood to director of customer and product support and named Matt Schultz product manager for its standard commercial water heater line. Wood, an A.O. Smith veteran of 21 years, will be responsible for the division call centers, training, warranty and service departments, e-business solutions, consumer relations, and the Product Service Group in Alsip, Ill. He had been director of e-business and sales support. Schultz most recently was product manager/split systems for Goodman Manufacturing.