Summer Restroom Readiness Supports Healthier Visitors
Bradley survey highlights the value of clean, well-maintained restrooms during peak travel season.
As airports, restaurants, parks entertainment venues, and other public facilities welcome larger summer crowds, Bradley Company’s 17th annual Healthy Handwashing Survey highlights the role well-maintained restrooms play in protecting public health and creating a positive visitor experience.
The survey comes as Americans navigate another busy summer travel season while public health officials continue monitoring foodborne illnesses, norovirus and common respiratory viruses. Recent Cyclospora outbreaks have also renewed attention on the importance of safe food handling and proper hand hygiene.
"Handwashing, using soap and warm water, is one of the simplest and most effective ways to reduce the spread of disease," said Brian M. Forster, Ph.D., microbiologist and chemical hygiene officer at Saint Joseph's University. "Our hands touch countless surfaces throughout the day, making them an easy way to pick up germs that can make us sick."
Clean Restrooms Support Public Health and Visitor Experience
For facility managers, supporting proper handwashing using soap and water begins with providing clean, well-maintained restrooms, particularly during periods of increased travel and illness. Bradley's survey found that 81% of Americans wash their hands more frequently during outbreaks of illness, highlighting the role public restrooms play in encouraging healthy handwashing habits.
The survey also reveals a gap between awareness and behavior. Although 93% of Americans say handwashing is important to their overall health, only 76% say they always wash their hands after using a public restroom, and 77% have witnessed someone leave without washing. Respondents most often cite the lack of soap or paper towels as a reason for skipping handwashing, underscoring the importance of keeping essential supplies consistently available.
Beyond supporting hand hygiene, restroom conditions also shape public perception of a business. In fact, 86% of U.S. adults say they expect the quality of a business's restrooms to reflect the quality of its goods and services. In addition, a positive restroom experience can influence customer loyalty. More than two-thirds of Americans (68%) say they are more likely to return to a business with a clean, well-maintained restroom.
The survey also identified the restroom improvements Americans value most. Top responses include:
- More frequent cleaning and restocking
- Always providing paper towels, even when hand dryers are available
- Expanding the use of touchless fixtures
"Restroom maintenance is about more than keeping a space clean," said Jon Dommisse, vice president of business development and strategy at Bradley Company, a global manufacturer of commercial washroom equipment. "It's an opportunity to support public health, reinforce the professionalism and quality of a facility, and create a positive impression for every visitor. That's especially important during the busy summer travel season, when more people are relying on public restrooms."
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