New Epicor Prism vertical AI agents revolutionize how frontline workers surface and act on enterprise intelligence
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Epicor launched Epicor Prism, a network of vertical AI agents built specifically for the supply chain industries. Through intuitive, AI-driven conversational ERP, Epicor Prism simplifies the way businesses and their workers access answers and recommendations to complex business needs and enables organizations to take faster action. Epicor Prism is initially available to be integrated with Epicor Kinetic, part of the Epicor Industry ERP Cloud.
“Epicor Prism helps users unlock the power of their data to make informed decisions and take action in ways that were previously unimaginable,” said Arturo Buzzalino, Chief Innovation Officer at Epicor. “Through simple, natural language queries, Epicor Prism’s vertical AI agents quickly source and provide the best answer or recommendation to a user’s need. This helps reduce the friction in how users have traditionally extracted intelligence from their enterprise data, empowering them with critical insights without the technical barriers.”
Users engage with Epicor Prism in the context of their native Epicor ERP platform, while a network of vertical AI agents collaborate behind-the-scenes to address a user’s request.
The ways Epicor Prism’s vertical AI agents can be used to drive efficiency and speed in solving complex business needs are vast. For example, users can leverage Epicor Prism as a code assistant to create automated business processes more quickly, or use conversational ERP to access production, purchasing, and logistics insights without the need to know where files are located. Epicor Prism can also automate supplier communications to speed purchasing, enabling users to automatically send RFQs to their supplier network and parse and translate quotes to determine the best price and fastest delivery.
"Epicor Prism will allow us to reduce many mundane tasks so our staff can prioritize more strategic efforts,” said Tyler Madsen, Director at Madsen’s Custom Cabinets, a Canadian manufacturer and part of the Epicor Prism Early Adopter Program. “For example, we spend many hours each week manually updating hundreds of line-item due dates that correlate to the jobs we have. With Epicor Prism, we believe we’re going to free significant time for our team to focus less on scheduling and more on production and meeting customer demand. That’s really adding value to our business.”
Through the power of AI, Epicor is fundamentally reimagining how ERP software can and should serve the supply chain industries and their workers. Guided by the company’s cognitive ERP vision to transform traditional ERP from a system of record to a system of action, Epicor differentiates with a unique combination of industry-focused ERP, data structure, and AI. This helps users surface insights with high speed and accuracy to solve industry-focused challenges in the familiar context of their Epicor solutions.
“AI-infused ERP will drive significant advancements in decision-making, forecasting, customer service, and overall operational efficiency,” said Mickey North Rizza, group vice president of Enterprise Software at IDC. “Epicor Prism is a dynamic tool that can not only help Epicor users more easily solve their industry-focused challenges, but also help propel those industries quickly into a new era of technological empowerment.”
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