Supply House Times logo Supply House Times
search
cart
facebook instagram twitter linkedin youtube
  • Sign In
  • Create Account
  • Sign Out
  • My Account
Supply House Times logo Supply House Times
  • NEWS
    • ASA NEWS
    • Company News
  • PRODUCTS
    • Interactive Spotlights
  • COLUMNS
    • Natalie Forster: From the Editor
    • Alicia Branham: Marketing Matters
    • Brad Williams: Succession Planning
    • Melissa Rasico: Luxury Plumbing Lounge
    • Letter from ASA President
    • Guest Columnists
    • Safety Columnists
  • MARKETS
    • Codes & Legislation
    • Heating & Cooling
    • Industrial PVF
    • Plumbing
    • Radiant & Hydronics
    • Solar Thermal | Geothermal
    • Technology
    • Women in Industry
  • BATH & KITCHEN PRO
    • Bath & Kitchen News
    • Bath & Kitchen Products
  • SPECIAL EDITIONS
    • B.I.G. Book Directory
    • Premier 150
    • Rep Locator Directory
  • MEDIA
    • Podcasts
    • Videos
    • eBooks
    • Webinars
  • RESOURCES
    • Radiant Comfort Report
    • Industry Calendar
    • Industry Links
    • Custom Content & Marketing Services
    • Market Research
    • Supply House Times Store
  • EMAG
    • EMAGAZINE
    • ARCHIVE ISSUES
    • CONTACT
    • ADVERTISE
  • SIGN UP!
Bath and Kitchen ProHeating & CoolingRadiant & HydronicsDan Holohan: Heating HelpBath & Kitchen News

Dan Holohan: Keep it simple

By Dan Holohan
Keep it simple
January 30, 2020

Once upon a time, when a manufacturers rep was foolish enough to hire me and teach me enough to be dangerous, I suggested to my boss that he would be very smart if he allowed me to do a seminar for contractors about steam heating. 

I explained we could charge the contractors to come and listen to my brilliance and that this might even become a profit center for the company. 

“Do you think they will pay?” he asked.

“Oh, yes,” I said. “If we don’t charge, it won’t be worth anything to them. Contractors are like that.”

“OK,” he said. “How much should we charge?”

“Let’s make it 30 bucks,” I said, which seemed like a lot at the time. He nodded and I smiled.

When my first seminar sold out in a day, I looked like a genius, even though “sold out” in those days meant 30 tickets. That’s as many burly contractors as we could shoehorn into our conference room. I explained that we would give them donuts and coffee in the morning and sandwiches at lunchtime. The contractors jumped at that. They really like to eat.

I began speaking at 9 a.m. that day, and by 10:15, and much to my astonishment, I had told the contractors all that I knew about steam heating. In an attempt to stretch the seminar to 5 p.m., I asked if there were any questions. 

A gnarled contractor who was old enough to be my grandpa raised his hand and asked me a question I couldn’t answer about boiler-feed pumps. I did my best to mumble with authority but he just shook his head sadly. Then he walked to the front of the room, held out his hand for the chalk, and told me to go sit in the back as he taught the class for the rest of the day. I learned a lot.

Several years went by before I decided to try the seminar thing again. I had learned more by then. There’s nothing magical about learning more. You just have to study a lot, but I thought my new seminar should also have some pizzazz. I wanted props. I realized that props might make things more complicated, but I shrugged that thought off. Contractors love props almost as much as they love food. Props are cool.

We had a magic shop in our neighborhood, so I stopped in there one day in December and asked the guy behind the counter if he could help me out with some props that would work well with a seminar about steam heating. He thought for a moment and then walked me down an aisle and showed me a coloring book.

“Watch,” he said, holding the book at shoulder height. “When it comes to steam heating,” he said, “your mind is probably a blank page.” He flipped the pages of the coloring book, which were all blank. I nodded. He closed the book and flipped the pages again. “But I’m here to show you the big pictures!” he said, and this time, there were uncolored pictures every page.

“Wow!” I said. “How did you do that?”

“I did that very well,” he said. “And so will you. But wait, there’s more. When I’m done with this class, all the colors of steam heating will be visible in your mind’s eye.” He flipped the pages and there they were — all the colors of the rainbow, filling every picture on every page.”

“Wow!” I said

“Wow indeed!” he said, “and for 10 dollars I’ll show you how the magic works.”

I couldn’t pay him fast enough. 

I used my magic coloring book to kick off my seminar the following week. “When it comes to steam heating,” I said, “you are probably a blank page.” I flipped through the pages of the book, which were completely filled with all the colors of the rainbow. I looked at the pages and then flipped them again with the same result. 

I put the book down and talked about where the air vent belongs on a one-pipe-steam radiator.

“What was that business with the coloring book?” a burly contractor asked me through a mouthful of donut when I asked if there were any questions. I shrugged.

 

My Arm is on Fire

I’m not a quitter. I went back to the magic shop.

“Do you have any tricks that have to do with books?” I asked the guy behind the counter. “I have some old books about heating that I show at my seminar. Do you have anything fun I can add to that? Maybe a prop book that does magic?”

He nodded and we walked another aisle. He reached up and grabbed a black book off the shelf. “This one is amazing,” he said. “It’s not really a book. It’s a trick and I can’t show you how it works in here because of the fire code. I nodded. “I’ll explain,” he said, opening the book. It was made of metal and hollowed out. In the hollow was a large wick. “You soak this with lighter fluid,” he said, pointing at the wick. “Then you close the cover and push this little button here on the book’s spine.” 

I hadn’t noticed the button until he showed it to me. “That button connects to a piezo igniter, like the one in a gas grill. You’ll hear a ‘woomp’ sound when you hit it. That’s the wick igniting. Open the cover when you hear that sound and a flame about a foot high will jump out of the book. Close the cover quickly and the flame will go out.”

“Wow!” I said. 

I practiced with it a few times and then got ready to dazzle the contractors at my next seminar.

“I like books,” I said, holding up a real book. “That’s how I learned all about steam heating. “This book is about boilers.” I had their attention. Good. I held up another book. “This one is about steam piping.” They nodded. And then I reached for my brand-new magic book. “This one,” I said, holding it far above my head so that all could see, “is a book about combustion!” I pressed the button, heard the ‘woomp’ of ignition, and I opened the cover. That’s when I noticed that my arm was on fire.

Did you know that gravity causes lighter fluid to flow downhill? It’s true.

I waved my flaming arm around and shouted as the burly contractors watched. They thought this was hilarious, all part of Dan’s big show. Oh, that Dan is so funny! Gosh, this is a great seminar!

One of the contractors finally realized that I was not supposed to be one of the props, or on fire, and he extinguished me with his jacket. I thanked him and decided to leave magic to the magicians. To each, his or her own trade.

Lesson learned. If you want to get your message across? 

  1. Take the time to actually learn your subject before you open your mouth. 
  2. Know that word pictures are better (and far safer) than props.
  3. Keep it simple. 
KEYWORDS: boiler hydronics PHCP Distributors water heaters

Share This Story

Looking for a reprint of this article?
From high-res PDFs to custom plaques, order your copy today!

Dan is the hydronics contributing editor for Supply House Times. He founded the popular www.HeatingHelp.com web site where you'll find just that - Heating Help. Post your technical challenges on The Wall bulletin board and get input from some of the best in the business. You can reach him at dan@heatinghelp.com. He loves hearing from you!

Recommended Content

JOIN TODAY
to unlock your recommendations.

Already have an account? Sign In

  • Stock financial index show successful investment on property business and construction industry with graph and chart for presentation and report background.

    2025 predictions: Twelve trends supply houses should know

    As 2024 ends, I’ll review last year’s predictions and...
    Plumbing
    By: Brad Williams
  • Background of aerial view of Industrial container port part of shipping in nighttime with a blue overlay.

    2025 Next Gen ALL-STARS: Top 20 Under 40 PHCP-PVF Professionals

    The future of the PHCP-PVF industry is being shaped by a...
    Plumbing
    By: Natalie Forster
  • Premier 150: The top PHCP-PVF Distributors of 2026

    Premier 150: The Top PHCP-PVF Distributors of 2026

    Combined revenue across this year’s Premier 150 once...
    Premier 150
    By: Natalie Forster
Manage My Account
  • eMagazine
  • Newsletters
  • Manage My Preferences
  • Online Registration
  • Subscription Customer Service

More Videos

Popular Stories

Premier 150: The top PHCP-PVF Distributors of 2026

Premier 150: The Top PHCP-PVF Distributors of 2026

Jeff Dice

Built to Scale, Designed to Stay Local: Lessons From Winsupply at 70

Erin McCusker, Chief Impact Officer, LIXIL

LIXIL Elevates Impact Strategy to the Next Phase, Appoints Chief Impact Officer

2026 Premier Rankings

Events

December 30, 2030

Webinar Sponsorship Information

For webinar sponsorship information, visit www.bnpevents.com/webinars or email webinars@bnpmedia.com.

View All Submit An Event

Poll

Identifying Daily Time Loss Areas for Your Team

Where does your team lose the most time each day?
View Results Poll Archive

Products

The Water Came To A Stop

The Water Came To A Stop

See More Products

Download the FREE 2025 Water Conservation, Quality & Safety eBook

Download the Fifth annual Bath & Kitchen Pro eBook

Related Articles

  • Dan Holohan: Does it pay to fix those steam traps

    See More
  • Dan Holohan: It's not easy being you

    See More
  • Dan Holohan: It’s not me; it’s you.

    See More
×

Stay in the know on the latest PHCP-PVF industry trends.

Get tailored content delivered your way.

JOIN TODAY!
  • RESOURCES
    • Advertise
    • Contact Us
    • Directories
    • Store
    • Want More
    • Plumbing & Mechanical
  • SIGN UP TODAY
    • Create Account
    • eMagazine
    • Newsletter
    • Customer Service
    • Manage Preferences
  • SERVICES
    • Marketing Services
    • Reprints
    • Market Research
    • List Rental
    • Survey/Respondent Access
  • STAY CONNECTED
    • LinkedIn
    • Facebook
    • Instagram
    • YouTube
    • X (Twitter)
  • PRIVACY
    • PRIVACY POLICY
    • TERMS & CONDITIONS
    • DO NOT SELL MY PERSONAL INFORMATION
    • PRIVACY REQUEST
    • ACCESSIBILITY

Copyright ©2026. All Rights Reserved BNP Media, Inc. and BNP Media II, LLC.

Design, CMS, Hosting & Web Development :: ePublishing