ASA University: Taking control of conflict
“Taking Control of Conflict” from ASA University is an online course that explores workplace respect, establishes self-respect, develops reciprocity with colleagues and maintains respect when faced with stress, uncertainty and change. The course includes an interactive case study, quiz questions and a 10-question final test. A certificate of completion is provided for those who pass the final test. Information covered in the course includes typical approaches to conflict, sources of conflict and best practices for conflict prevention.
ASA University. www.asa.net