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Home » Topics » Columnists » Hank Darlington: Showrooms

Hank Darlington: Showrooms
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NKBA Hall of Famer Hank Darlington shares his views and advice aimed at kitchen and bath wholesalers.

ARTICLES

Hank Darlington

Hank Darlington: How committed is your company to training?

If you think training and watching employees leave is expensive, try not training them and watching them stay.
Darlington
Hank Darlington
September 13, 2019
No Comments

I am a huge proponent of employee training. Many of you might believe you do a great job in this area.


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30-plus vendor evaluation points

Hank Darlington: 30-plus vendor evaluation points

Darlington
Hank Darlington
August 20, 2019
No Comments

I hope you would agree that your suppliers and vendors play a key role in your showroom success.


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Hank Darlington

Hank Darlington: Good showroom business management

Darlington
Hank Darlington
June 24, 2019
No Comments

For the past 25 years I have traveled our wonderful country doing basic business management consulting for owners of showrooms.


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Hank Darlington

Hank Darlington: The art of selling skills

Start a formal sales training program and never stop!
Darlington
Hank Darlington
April 15, 2019
No Comments

I have two very strong opinions on what you must do to operate a successful DPH showroom.


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Hank Darlington

Hank Darlington's industry predictions

Darlington
Hank Darlington
March 15, 2019
No Comments

I’ve had the unique honor and pleasure of writing this column for more than 22 years. That’s more than 260 articles! I’ve worked with six different editors. All great bosses that have allowed me to choose the topics and who have been tolerant of my rather casual writing style.


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Hank Darlington

Hank Darlington: Does your company have a business plan?

Darlington
Hank Darlington
February 14, 2019
No Comments

I’m sure many of you larger distributors have business plans for the overall company — but do you have one specific to your showroom business? 


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Hank Darlington

Hank Darlington: Big changes for kitchen and bath showrooms

Darlington
Hank Darlington
January 24, 2019
No Comments

Do you do an annual showroom budget? How about a detailed written marketing plan and budget? Too many folks don’t do many of these aforementioned business basics. In my opinion, this could be the demise of their businesses.


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Hank Darlington

Hank Darlington: The importance of first impressions

Darlington
Hank Darlington
October 18, 2018
No Comments

The client will form a first impression of you within the first three seconds.


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Hank Darlington

Hank Darlington: 9 paths to great customer service

Darlington
Hank Darlington
September 27, 2018
No Comments

Listening is one of the simplest secrets of great customer service.


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Hank Darlington

Hank Darlington: Empower your employees

Darlington
Hank Darlington
July 25, 2018
No Comments

Recently an ex-employee of ours called crying, saying the showroom she worked for didn’t appreciate her.


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