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The point of the entire exercise is that with a few diligent searches on the Internet, I found out as much or more than experienced salespeople could tell me.
When we went to do the replacement, we found out the steam generator sent to us was 208 volts instead of 240 volts, which we needed in a residential house. When I contacted the online vendor I was informed that we could not return it because the distributor they had purchased it from would not accept the return.